For adjustable beds advertised with free
shipping, the freight charge is included for most areas of the 48
contiguous states. However, additional charges may be applicable and due
for Fuel Surcharges. In addition- remote locations, islands or
peninsulas may incur additional surcharge- please inquire. In cases
where an appointment is made for delivery, a re-delivery fee will be
charged if you miss your delivery appointment. For shipping to Hawaii,
Alaska or Canada-- please inquire. Please allow approx. two to five
weeks for delivery (depending on where you live).
Freight shipping to a
business address will greatly reduce the time it takes for delivery.
In-home delivery and
installation is available as an option, please inquire. We would ship
via White Glove In-Home delivery services. Please allow 3-6 weeks for
shipping based on your location. Rural areas, remote locations and West
Coast may take a bit longer. Shipping and In-Home White Glove Delivery
Service includes in home set-up on the ground floor. For deliveries on
higher floors, the typical charge is $50 extra per floor. Extra charges
may not apply for buildings with operational freight elevators.
We will inform you of
the date the product was picked up by the delivery company. In-Home
delivery is a time consuming process that requires VERY careful
planning. Very concise planning involved in them getting your bed to
you. The delivery company cannot deliver your order until they have a
trip scheduled to your area. They will call you BEFORE
they load their trucks to set up a time for delivery. A re-delivery fee
will be charged if you miss your delivery appointment. Re-delivery may
be delayed several weeks as a result of a missed appointment.
Installation includes a
two-person team to deliver and set up of your new bed — installation
ensures your bed is set-up properly and is ready for you to sleep in.
For insurance purposes, the delivery company is only allowed 30 minutes
in a customer's home. Please have your room prepared for receiving the
bed(s). Should you have any questions regarding operation of your new
bed, please see the operating manual or give us a call. The
installation team, cannot train customers on the operation of the bed.
